Last updated: September 2026.
Dispatch times
Many of our pieces are sourced to order. Please allow 10–15 days for your order to be dispatched. We’ll message you if anything will take longer.
Please choose carefully
We do not offer returns, exchanges or refunds for change of mind. Once an order has been sold and sent, items cannot be returned or swapped because you have changed your mind, chosen the wrong item, or no longer need it.
Damaged items — we’ll replace them
If an item arrives damaged, we will replace it. To make a claim:
- Record a video while opening your parcel. Start recording before you open it and keep filming, without cuts, until the item is fully unwrapped. This shows us clearly how the item arrived.
- Contact us within 48 hours of delivery on WhatsApp with your order details, the unboxing video and a photo of the damage.
- Once we have checked your video, we’ll send a replacement of the same item at no cost to you. If that item is no longer available, we’ll contact you to agree on an alternative.
Without an unboxing video we may not be able to confirm that the damage happened in transit, so please record one every time.
Natural variation is not damage
Crystals are natural. Slight differences in colour, pattern, size, shape and small natural inclusions or marks are expected and are not damage.
Your rights under Australian law
Nothing in this policy limits your rights under the Australian Consumer Law. If an item has a major fault, is not as described, or does not match what you ordered, please contact us and we will make it right as the law requires.
Crystal associations described on this website are traditional and symbolic. They are not medical advice.